Care Navigator Scholar

Training to support improved health outcomes across the continuum of care.

Today’s evolving health care landscape demands innovative care delivery models to successfully engage in value-based payment and population health management strategies. The resulting shift in care and payment models requires a workforce skilled in delivering the interventions tailored to support improved health outcomes for individuals with complex health care needs.

The COPE Health Solutions Care Navigator Scholar program provides professional learning and training experiences to individuals seeking careers that impact the quality of care provided to patients with complex needs as they navigate the health care system. Our Care Navigator Scholars gain experience working alongside care management and care transition teams – as non-licensed individuals – to positively impact care delivery and ensure the right care is provided at the right time and right place.

By expanding the care management workforce, health care organizations are able to meet the needs of the populations served across the continuum of care by focusing on:

• Improving attendance at primary care, behavioral health and specialty follow-up appointments
• Enhancing the health care experience through patient engagement strategies
• Educating health care recipients about point of care and health system resources
• Increasing access to community-based resources and social service providers
• Addressing barriers to care, including social determinants of health
• Supporting successful care transitions and implementation of care plans
• Empowering health care recipients and families to communicate care needs to their health care team

 

Our Approach

• Assess. We perform a current-state assessment of existing care management, consisting of a focused review of staff resources, processes and performance metrics
• Analyze. We analyze available data to identify opportunities to deliver a more comprehensive care management experience and strategically identify how Care Navigator Scholars can improve care delivery
• Design. We recruit, screen, train and manage Care Navigator Scholars, overseeing their educational experience with a person-centered, patient empowerment approach to care delivery
• Implement. We implement Care Navigator to help support the care management infrastructure and identify continuous quality improvement programs and other innovative models to achieve the Triple Aim

 

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